Customer Care Ambassador - Full Time
Full Time, 11am-7pm, Sunday-Thursday
Philadelphia, PA
Customer issues include, but are not limited to:
  • Assisting customers with questions about pricing, coupons, facility amenities or surrounding area.
  • Adjusting pricing or applying coupons.
  • Providing account support for monthly customers, as well as signing up new monthly customers.
  • Assisting customers at facility entry/exit.
  • Assisting customers who were issued a citation at Pay & Display facilities.
  • Dispatching assistance to a location if customer issue cannot be resolved remotely.

In addition to customer service, the Customer Care Center will have remote video access to sites and will be responsible for responding to alarms stemming from video analytics and other smart devices in parking facilities and responding according to protocols.

Shift:
Sunday-Thursday, 11am-7pm

Must have flexibility to cover all shifts.

Qualifications

Skills
Required:
  • Math: Intermediate
  • Customer Service: Intermediate

Behaviors
Required:
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail-Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Experience
Required:
  • 1 Year: Administrative and/or customer service experience

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Airport, Attendant, Career, Clerical, Clerk, Customer, Driver, Entry, Food, Garage, GED, High, Hospital, Hospitality, Hourly, Job, Level, License, Lot, Parking, Customer Service Representative, Administrative, Assistance, Assist
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